Cancelling your Appointment
We understand that circumstances change and sometimes appointments need to be cancelled.We strive to be able to offer you short-notice appointments and remain flexible, so implement the following policies regarding cancellation.
Obstetrics & Gynaecology
To cancel or change your appointment, please do so as soon as possible & no later than 24 hours from your appointment time.
If you need to cancel or change after the 24-hour period we regrettably must charge an administration fee of 100 CHF.
Beauty Treatments Incl. Laser Hair Removal
Beauty Treatments must be cancelled or changed no later than 48 hours from your appointment time.
If you need to cancel or change after the 48 hour period we regrettably must charge half of the booked treatment cost.
Missed appointments without prior notification are charged in full.
Operative & Aesthetic Gynaecology
For operations and surgical interventions, cancellations or changes must be made no less than one week before treatment. One week until two days before treatment a 50% administration fee will be charged.
If a cancellation or change occurs within the 48 hours or the operation appointment is missed, the entire cost of treatment will be charged.
Cancellations due to Illness
We understand that illnesses can occur unexpectedly. However, to ensure fairness and to guarantee the continued operation of the practice, cancellation fees also apply to cancellations due to illness – regardless of whether a doctor's certificate is provided.
Please inform us as soon as possible in the event of illness. Early notification allows us to offer the appointment to other patients and may result in only the short-notice cancellation fee being charged rather than the fee for a missed appointment.
In the case of contagious illnesses, we ask that you wear a mask during your visit if a consultation is recommended. In the case of norovirus, we ask that you do NOT attend your appointment, as wearing a mask alone is not sufficient to prevent transmission – however, the cancellation fees will still apply.
There are no fee waivers for missed appointments or short-notice cancellations due to illness.
How can I cancel my appointment?
On The Doctena Booking Platform
- Available Anytime
- Instant Cancellation
- Requires Doctena Account
Using Our Cancellation Form
- Outside Normal Hours
- Easy To Use Form
- Available All Times
By Calling the Practice
- During Office Hours Only
- Answering Service If Lines Busy
- Personal Contact
PLEASE NOTE
Phones are not answered during the weekend and evenings.
Please email us or use the contact form to send any cancellation or requests during these hours.
Cancellation Form
Dr. Anna M. Wagner
Spalenvorstadt 3
CH-4051 Basel
Switzerland
dr.wagner@basel-gynaekologie.ch
+41 (0) 61 666 62 10
Opening Hours :
| Mo: Tue: Wed: Thur: Fri: |
08:00 - 15:00 08:00 - 15:00 08:00 - 15:00 08:00 - 15:00 08:00 - 15:00 |
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